In our search for excellence we rely on our patrons to learn what is good, what is enjoyed and what is a definite no-no. We Care is the bridge that brings us closer to our guests, allowing us to help them in those times when things don't work how they are supposed to work.
Our customer care service is focused on guest satisfaction and data recollection for retraining and improvement of internal processes. Simply by contacting us at firstname.lastname@example.org, we will be there to help you get the best experience with us.
Launched in both the App Store and Google Play as a free download for mobile phones, the platform allows our members to create a Loyalty Membership account using their cellphone number, keeping track of any purchases made in our stores, and adding points automatically into their profiles.
Among the app features you can update your profile anytime, order online in any of our stores, buy with contactless payment, collect points automatically with every order, reload your account balance, view your transaction history record, link your physical VIP card to transfer the points to the app, scan a QR code to redeem points in-store, and redeem gift cards from your account.
Download our App here: